Refund policy

Please note that we don’t offer refunds or exchanges due to each arrangement being custom and hand made specifically.  If you have any questions in regards to your order please contact us on info@novaandbloom.com.

Order arrived damaged?

Please let us know within 24 hours of receiving your arrangement.  You will need to send us an email with photos attached on info@novaandbloom.com and we will assist you.

Can I cancel my order?

No, our arrangements are not eligible for any cancellations as all orders are final.